Orders & Delivery
Ordering and Delivery
Have you found a Shoppsense item that you simply must have? Great! Now select a color and/or size and click on 'add to cart'. Of course, you can continue shopping; you can always return to your shopping cart by clicking on the 'shopping bag icon' in the top right corner. Please note: items in your shopping cart are not reserved.
Done shopping? Then it's time to complete your order. Click on the 'shopping bag icon' in the top right to go to your Shoppsense items. In the next screen, you can adjust the quantities if necessary. Then click on the button 'Proceed to checkout'. You will now land on the checkout page. Here you can easily fill in all your details on one page.
Please note: After you have completed the order, you cannot change it, because your order will be processed immediately so that you can receive it as soon as possible.
- WHAT ARE THE SHIPPING COSTS?
Shoppsense covers the shipping costs. So you pay no shipping costs.*
* You do have to pay the shipping costs to return your item.
- CAN I TRACK MY DELIVERY?
Yes, we send all your items with Track & Trace. You can track your order via the order status page, the link to which you will receive via email as soon as your order has been shipped.
It can sometimes take a while for the Track & Trace status to become available.
- WHAT ARE THE DELIVERY TIMES?
Shoppsense strives for fast delivery of products. If you place an order on weekdays before 3 PM, we aim to process your order on the same day. Many of our items are shipped directly from our suppliers. As a result, the average delivery time is 10 - 15 working days.
- I AM NOT AT HOME DURING DELIVERY, WHAT NOW?
If your package cannot be delivered, it will wait for you for 7 days at a PostNL location (Bpost for Belgian orders). You will also receive a notification from the driver, which will state the pickup location. After these 7 days, PostNL will return the shipment to our warehouse.
- WRONG ADDRESS
It is the customer's responsibility to ensure that the provided shipping address is correct. We do our best to expedite processing and shipping, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
- LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. Should your Track & Trace indicate that your package has been delivered to your address - but you have not received your order - please report this. 14 days after the indicated delivery date, an investigation will be started by PostNL; we will keep you informed until the end of the investigation.
Questions about your order
Do you have questions about your order? Please check the frequently asked questions page. If your question is not there, please feel free to contact us.