Exchange & returns

Exchanges and Returns

 

It may happen that you have received the wrong item(s) or the item(s) you received are defective. In this case, please send an email to info@Shoppsense.nl so we can resolve this further. If you are not satisfied with the goods received, you can return them to us within 30 days of receipt, provided they are in their original and resalable condition.

 

Once returned, you are entitled to a full refund, excluding the cost of return shipping. We cannot refund or exchange items that appear to have been used or opened, or that are not in their original condition.

 

Requesting a Return

• Please download, print, and complete the return form if you haven't already. Request the return form using the form below.
• Send your return form along with a photo of the products you are returning to info@Shoppsense.nl via email.
• Once approved, ensure your return is well-packaged and meets all the conditions below.
• Clearly mark 'Returns' on the outer packaging of your parcel.
• Use an insured tracking service to ensure your parcel reaches us safely.
• Send a follow-up email with your tracking information to info@shoppsense.nl
• Pack your item carefully and send it back to the shipping address.

 

Return Conditions and Guidelines:

• All returned items must be unused, unopened, and in their original plastic packaging.
• We are not responsible for the costs of returning items.
• Ensure all returned items are well-packaged so they are not damaged in the post.
• Ensure all return parcels are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost during return transit.
• Ensure the return form has been approved – without approval, your return may not be processed.

 

Easy Returns in Three Simple Steps:

 Step 1: Request the return form via the contact form below. Provide

your order number, email address, and reason for return.

Step 2: Send your order

Send the items along with the completed return form to the shipping address.

Step 3: Ensure the package is provided with a Track and Trace code.

Step 4: As the sender, you are responsible, and we are not liable for the consequences of any loss or damage that may occur.

Step 5: You will receive the purchase amount back in your bank account once we have received the package. We aim to return the purchase amount to your bank account within five business days.

 

CONTACT US

Do you have questions about your return shipment? Would you like to share something? We are happy to help you! You can reach us via the following email address: info@shoppsense.nl